Returns & Exchanges wants you to be fully satisfied with your purchase. We will gladly refund and/or exchange any unworn merchandise with your packing list within 365 days of the purchase date (excluding any shipping and handling charges when applicable)

When you receive your shoes, please make sure to try them on for size in your home on a carpeted or clean area. Worn shoes are NOT returnable.

How To Return/Exchange Items:

  1. to print a UPS return label using our easy online automated system.
  2. Instructions on how and where to drop off your item will be displayed when you receive your label.
  3. Once we receive your item please allow 2-5 business days for processing.

Important!! Please remember to include the packing list you received with your order. We are unable to process your return without a packing list. For other customer service questions, please email us, or you can call us toll free at 888-504-5364 . Our business hours are Monday through Friday, 9 a.m. to 5 p.m. (Pacific Standard Time).

You may also visit our retail locations with your packing list and we will gladly exchange your merchandise.

Unfortunately, we are unable to process refunds for online purchases at any of our stores. All refunds must be submitted into our internet division using the method outlined above.